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Issues caused by incorrectly set font size or screen resolution

This support note applies to:

  • AO Practice Manager (AU)

  • AO Tax (AU)

  • AE Practice Manager (NZ)

  • AE Practice Manager (AU)

  • AE Tax Series 6 & 8 (AU)

  • AE Tax (AU)

  • AE Statutory Reporter (NZ)

  • AE Statutory Reporter (AU)

  • AO Statutory Reporter (AU)

  • Workpapers (NZ)

  • AO Workpapers (AU)

  • AE Workpapers (AU)

Article ID: 34769

MYOB Accountants Enterprise (AE) and Accountants Office (AO) software is tested for a range of environments, however, certain settings can still cause anomalies.

Resolutions below 1440 x 900 pixels are not supported, and the software is only tested on the standard 96 DPI font size setting. Changing this can cause undesirable results, such as:

  • Text overlapping or not appearing

  • Boxes not appearing

  • Buttons not visible

  • Mouse movements and clicks not registering

  • Scroll wheel not usable

To change the text size:

  1. On your Windows desktop, right-click on any blank space and from the drop-down menu, select Display settings.

  2. Under "Change the size of text, apps, and other items:" drag the slider until this becomes 100%.
    displaysettings.png

  3. Click Apply to save your changes.

    You may need to restart your computer for the changes to take effect.

    If you have a high-resolution monitor, don't change the display size to 200%. Leave it at 100%.

To change the screen resolution:

  1. On your Windows desktop, right-click on any blank space and from the drop-down menu, select Display settings.

  2. Click Advanced display settings located underneath the Apply and Cancel buttons.

  3. Click on the drop-down menu under Resolution and select the recommended size (must be at least 1440 x 900). For example:
    screenres.png

  4. Click Apply to save your changes.

    You may need to restart your computer for the changes to take effect.

MYOB INTERNAL STAFF ONLY

For CA related attach to PC 00395592