Issues caused by incorrectly set font size or screen resolution
This support note applies to:
- AO Practice Manager (AU)
- AO Tax (AU)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
- AE Statutory Reporter (NZ)
- AE Statutory Reporter (AU)
- AO Statutory Reporter (AU)
- Workpapers (NZ)
- AO Workpapers (AU)
- AE Workpapers (AU)
Article ID: 34769
MYOB Accountants Enterprise (AE) and Accountants Office (AO) software is tested for a range of environments, however, certain settings can still cause anomalies.
Resolutions below 1440 x 900 pixels are not supported, and the software is only tested on the standard 96 DPI font size setting. Changing this can cause undesirable results, such as:
- Text overlapping or not appearing
- Boxes not appearing
- Buttons not visible
- Mouse movements and clicks not registering
- Scroll wheel not usable
- On your Windows desktop, right-click on any blank space and from the drop-down menu, select Display settings.
- Under "Change the size of text, apps, and other items:" drag the slider until this becomes 100%.
Click Apply to save your changes.
You may need to restart your computer for the changes to take effect.
If you have a high-resolution monitor, don't change the display size to 200%. Leave it at 100%.
- On your Windows desktop, right-click on any blank space and from the drop-down menu, select Display settings.
- Click Advanced display settings located underneath the Apply and Cancel buttons.
- Click on the drop-down menu under Resolution and select the recommended size (must be at least 1440 x 900). For example:
Click Apply to save your changes.
You may need to restart your computer for the changes to take effect.
MYOB INTERNAL STAFF ONLY
For CA related attach to PC 00395592