Locating the Normal.dot template where it has become corrupt

This support note applies to:

AO Practice Manager (AU)
AO Practice Manager (NZ)
AE Practice Manager (AU)
AE Practice Manager (NZ)

Article ID: 34114

In some instances when previewing a bill, you may receive errors such as, 'Feenote: Command failed' when previewing a bill for the first time or 'Object variable or with block variable not set'.
If Word remains open at this point and you click Preview again, the bill should open successfully.

Alternatively, you may be prompted to save the changes to the Normal.dot or Normal.dotm or Normal.dotm global template every time you quit Word. If after checking all the obvious areas and you are still receiving errors, it may be due to a corrupt Normal.dot template. The site may need to remove or rename it so the template can be re-created again.

To find the normal.dot template

To find the Normal.dot template you can either:

Open Word > File > Options > Advanced > File Location and check under the File Types for User Templates, Workgroup templates and Startup, or
Check in Word > File > Options > Addins > Manage, select Templates and click Go, or
Search for Normal.dot* through Windows Explorer to locate the template on your local drive or else on a network drive if your templates have been moved to another location.

Refer to Microsoft Knowledgebase article 291352 for more information on Normal.dot http://support.microsoft.com/kb/291352/en-us

MYOB INTERNAL STAFF ONLY

SR# 11911445871