Mail merge issues after Microsoft updates
This support note applies to:
- AE Tax Manager (NZ)
- AO Tax (NZ)
- AE Tax (NZ)
- AE Statutory Reporter (NZ)
- AE Statutory Reporter (AU)
- AO Statutory Reporter (AU)
- Workpapers (NZ)
- AO Workpapers (AU)
- AE Workpapers (AU)
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Document Manager (NZ)
- AE Document Manager (AU)
- AO Document Manager (AU)
- AO Document Manager (NZ)
- AE System Release (NZ)
- AE System Release (AU)
- AE Reporter (NZ)
- AE Reporter (AU)
- AE MAS (NZ)
- AE MAS (AU)
- AE Assets (AU)
- AO Corporate Compliance (AU)
- AE Assets (NZ)
- AE Corporate Compliance (AU)
- AE Accounts (AU)
- Profiles (AU)
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
- AO Tax (AU)
On 30 March 2021, Microsoft released an update for Office 365 and we've identified that this update is causing issues with MYOB AE/AO that uses the mail merge functionality. This includes:
- Tax letters and invoices generated as part of the Reports > Print Return
- Mail Merge documents from AE/AO using the Mail Merge wizard.
Microsoft was addressed some of these issues in their later updates (including the release on 14 April 2021), but you might still experience some mail merge issues.
Fixing the issue
If your Office software is up to date with all the Microsoft office updates, follow the workaround:
If the system is not up to date with the Microsoft updates, you can also turn off the updates temporarily. As a last option, you can roll back the Microsoft office updates. You'll need assistance from your IT provider to turning off or rolling back any updates.
MYOB INTERNAL STAFF ONLY
PR# 00618616