This support note applies to:
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
When you reverse a bill and try to post it without going into Stage Three of the Billing Wizard to confirm the reversal amounts, a Post Bill Error message displays:
'Paragraph total does not match the bill total. Check your total in Bills Paragraphs'
Once you select a bill to reverse, it creates a draft bill under the Draft Bills section of the Bills tab.
To finalise the bill, you need to open the draft bill and click the Bill Paragraphs icon (3rd icon from left) and click OK to confirm the reversal amount and then post the bill.