This support note applies to:
- AO Tax (AU)
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
In MYOB Tax when lodging via PLS you may experience some returns remain in Transmitting status for an extended period of time. For example, longer then 5 minutes.
This indicates that the SBR Sender Server did not install during the tax installation process. You can confirm this by checking the installation log.
Open Windows Explorer and navigate to C:\Program Files (x86)\MYOB\SBRSender\Server\Service\AODB1.
Right click on the file MYOB.Tax.Sbr.SbrSender.Server.HostService.InstallLog and select Open with.
From the list of programs, select Notepad.
If the error is "An exception occurred in the OnAfterInstall event handler of MYOB.Tax.Sbr.SbrSender.Server.HostService.ProjectInstaller. System.ComponentModel.Win32Exception: Access is denied". To resolve this issue, consult your IT professional to ensure the Windows account logged in to run the installation has sufficient permissions. Then, run a repair of MYOB.
MYOB INTERNAL STAFF ONLY
Insert PR# 138140628339
Not to be fixed.