Not all Company Statements are downloaded in the one connection

This support note applies to:

• AO Corporate Compliance (AU)
• AE Corporate Compliance (AU)

In MYOB Corporate Compliance version 3.2 you may experience that not all Company Statements are downloaded in the one connection.   Subsequent connections will download any remaining statements, but each connection fails after downloading a certain number of items.

Where you are lodging forms at the same time, the connection does not progress to sending until all Company Statements are downloaded.  The session log shows a message similar to:
"SSL error: SSL_ERROR_SYSCALL, nSocktErr=0
Exception received, closing session.
RawReadChar SSL_read failed"

Where the SSL error is received via the Lodgements module click Send/Receive and repeat this for each time the SSL error is received until lodgment completes without the message.

MYOB is investigating this issue.