Outlook Emails saved as Checked Out
This support note applies to:
- AO Document Manager (AU)
- AO Document Manager (NZ)
- AE Document Manager (NZ)
- AE Document Manager (AU)
In MYOB Document Manager (DM), emails aren’t marked as Complete and are left Checked Out when:
- you’ve saved them to Document Manager from Microsoft Outlook
- you’re saving an email into Document Manager and Document Manager freezes
- you’ve added emails using the Add Email feature.
To resolve this issue, you'll need to update your Internet E-mail Settings for the IMAP or Exchange account in Outlook.
If you require further assistance with the following task, we recommend contacting your IT provider to ensure any changes to your mail settings are right for you.
MYOB INTERNAL STAFF ONLY
Insert PR# 117049090874
SR# 17893893631
Not to be fixed