PDF documents do not open from AE, AO, Document Manager and Corporate Compliance
This support note applies to:
- AO Document Manager (AU)
- AO Document Manager (NZ)
- AO Tax (NZ)
- Workpapers (NZ)
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AO Workpapers (AU)
- AO Tax (AU)
- AE Workpapers (AU)
- AE Document Manager (NZ)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Document Manager (AU)
- AE Tax (NZ)
- AO Corporate Compliance (AU)
- AE Tax (AU)
- AE Corporate Compliance (AU)
You may experience when attempting to open PDF Documents that nothing happens and the document does not open.
This can happen in:
- MYOB Accountants Enterprise (AE) and MYOB Accountants Office (AO) with or without Document Manager
- Corporate Compliance and;
- MYOB Workpapers.
To resolve this issue you need to change the security permissions in Adobe Reader and turn off Enable protected mode at startup.
MYOB Internal Notes:
SR # 113327470361
This is not an issue, the system is correct.