PLS reports takes long time to load
This support note applies to:
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
- AO Tax (AU)
In MYOB Tax, you might notice PLS reports taking a long time to open, no matter if you open it from Agent Reports, Tax - Client Search or from within a tax return.
This is because there are too many reports in the folder where PLS reports are downloaded.
PLS reports include:
- income tax client list report
- EFT reconciliation report
- validation reports.
You can improve the performance of PLS reports by moving old reports out of the SBR folder. For example, if you don't currently need EFT or validation reports from 2018, create a new folder and move the reports there.
There are other factors that can slow down the performance of MYOB Tax. For example, your workstations might not meet the minimum system requirements. See Experiencing slowness on workstations using MYOB AE or AO software.
Info for Support analyst
Step the client through this process and do not do it for them. It is the clients' responsibility to maintain their PLS reports.