This support note applies to:
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Document Manager (NZ)
- AE Document Manager (AU)
- AO Document Manager (AU)
- AO Classic Document Manager (AU)
- AO Classic Document Manager (NZ)
- AO Document Manager (NZ)
- PDF Manager (AU)
- PDF Manager (NZ)
This page is a reference for outstanding issues for which we're working on a solution. We'll keep adding issues to this page as they're found.
For the latest release information:
|Error: This linked document in DM has been attached from another database, and cannot be opened from here.|
This error can happen after server migration and you're trying to open an email that has a Document Manager link.
Send the email again with the document which has the link to the new server.
Any email link sent after a server migration will not work, but hyperlinks in documents will automatically update.
Error when selecting or de-selecting Read-only in an Intranet template document.
When opening an Intranet template document that has been imported in bulk from a folder, and selecting or de-selecting Read-only, you might see the error, The system cannot find the file specified.
The template opens without an error.
To fix the error, see below depending on if you use existing documents or new documents:
Existing documents imported from a folder in bulk
Make sure you use the single file template method in Intranet Administration.
Our support hours:
9am to 5pm Melbourne time