Practice Manager & Document Manager issues
This support note applies to:
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Document Manager (NZ)
- AE Document Manager (AU)
- AO Document Manager (AU)
- AO Classic Document Manager (AU)
- AO Classic Document Manager (NZ)
- AO Document Manager (NZ)
- PDF Manager (AU)
- PDF Manager (NZ)
Article ID: 52700068
This page is a reference for outstanding issues for which we're working on a solution. We'll keep adding issues to this page as they're found.
For the latest release information:
Use the Ref no from the tables below if you're calling support for any of these issues.
Document Manager
Issue | Description | Solution | Ref no |
---|
Error: This linked document in DM has been attached from another database, and cannot be opened from here. | This error can happen after server migration and you're trying to open an email that has a Document Manager link.
| Send the email again with the document which has the link to the new server.
Any email link sent after a server migration will not work, but hyperlinks in documents will automatically update.
| -- |
Intranet
Issue | Description | Solution | Ref no |
---|
Error when selecting or de-selecting Read-only in an Intranet template document. | When opening an Intranet template document that has been imported in bulk from a folder, and selecting or de-selecting Read-only, you might see the error, The system cannot find the file specified. The template opens without an error. | To fix the error, see below depending on if you use existing documents or new documents: Existing documents imported from a folder in bulk - After importing documents from a folder, open the document and make a note of the filename in the title bar.
- Right-click the template, select Properties > Versions > Import new version.
- Browse to IntranetData folder to select the template document.
- De-select Read Only, so you can edit the document.
New templates Make sure you use the single file template method in Intranet Administration. - Go to File > Create from existing and select single template file.
| |
Need help?
Our support hours:
Mon–Fri
9am to 5pm Melbourne time
Contact us.