This support note applies to:
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
On occasion you may have an amount that has been written off as a bad debt and now the client has paid the bad debt amount.
Please read through the following two scenarios and decide which one is appropriate.
In cases where an amount outstanding has been written off as a bad debt in the current period.
- Highlight the bad debt in the Debtors Ledger and select Unallocate.
- Highlight the bad debt and click Reverse.
- Enter the amount received and allocate against the unpaid bill amount.
In cases where the outstanding amount has been written off as a bad debt in a prior period and the period is closed.
- Bank the monies.
- Enter a journal into your general ledger system for the practice against the bad debts recovered.