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Releasing open files

This support note applies to:

  • OnTheGo (NZ)
  • OnTheGo (AU)
  • AO Document Manager (AU)
  • Essentials Cashbook (NZ)
  • Essentials Cashbook (AU)
  • AO Classic Document Manager (AU)
  • AO Classic Document Manager (NZ)
  • AO Document Manager (NZ)
  • AO Tax (NZ)
  • AE Statutory Reporter (NZ)
  • Workpapers (NZ)
  • AO Practice Manager (NZ)
  • AO Practice Manager (AU)
  • AO Workpapers (AU)
  • AO Statutory Reporter (AU)
  • AO Tax (AU)
  • AE Workpapers (AU)
  • AE Statutory Reporter (AU)
  • AE Document Manager (NZ)
  • AE Practice Manager (NZ)
  • AE Practice Manager (AU)
  • Timecost (AU)
  • AE System Release (NZ)
  • AE System Release (AU)
  • AE Reporter (NZ)
  • AE Reporter (AU)
  • ProfitOptimiser (AU)
  • Profiles (AU)
  • PMA (NZ)
  • PMA (AU)
  • PDF Manager (AU)
  • AE Document Manager (AU)
  • AE MAS (NZ)
  • AE MAS (AU)
  • AE Investments (AU)
  • FBT (AU)
  • AE Tax (NZ)
  • AE Central Database (NZ)
  • AE Assets (AU)
  • AO Classic Practice Management (AU)
  • AO Classic General Ledger (AU)
  • AO Corporate Compliance (AU)
  • AE Assets (NZ)
  • AE Tax Series 6 & 8 (AU)
  • AE Tax (AU)
  • AE Corporate Compliance (AU)
  • AE Accounts (AU)
  • PDF Manager (NZ)
  • ProfitOptimiser (NZ)
  • AO Classic (NZ)
Article ID: 34228

In MYOB, when performing certain processes, such as installations, these require all files or specific files to be closed.  When the process identifies open files you may experience a message advising that files are in use or that the system cannot complete a process while a file is open. The error may also advise which file name remains open.

MYOB advises to reboot the server, or the computer in the case of a standalone, prior to performing any installation to ensure a clean environment where all files are closed.

If the error still persists perform the following instructions to ensure there are no files left open on the server.

To release open files
  1. On the server where the MYOB application is installed, from the Desktop, press the Windows Key and select Control Panel. The Control Panel window opens.
  2. Double-click Administrative Tools. The Administrative Tools window appears.

  3. Double-click Computer Management. The Computer Management window appears.

  4. Expand System tools in the left-hand pane. The System Tools items appear.

  5. Expand Shared folders and click Open Files. A list of all open files appears.

    The file name will contain the path where file exists and show for which user the file is open.

    Example: For DS6OP010 the name is x:\sol64\DS6OP010 and the Accessed By column shows the name of the user accessing the file. Ensure that the user has logged off before closing the files.

  6. Right-click on the required file/s and select Close open files. The files are closed.

    To select multiple files press CTRL (for non-consecutive files) or SHIFT (for consecutive files), and click the relevant files.
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