Stuck on Installing updates window after installing hotfix KB9775039

This support note applies to:

AO Practice Manager (NZ)
AO Practice Manager (AU)
AE Practice Manager (NZ)
AE Practice Manager (AU)
AE Tax Series 6 & 8 (AU)
AE Tax (AU)
AO Tax (AU)

Article ID: 98893883

19 April — This issue is now resolved.

Issue

After installing AE/AO KB97750393 hotfix (Australia), you may see the workstation install stuck at installing updates window.

Why does the issue occur?

This issue occurs because one of the paths (Parameter) in the WkstnUpdate.ini file incorrectly has a double backslash after MYOBAE, as shown below.

Solution

To fix the issue, follow the steps below. If you need help, contact support.

To fix the issue

On your workstation, go to MYOBAE\AESQL\WorkstationAutoUpdate\WkstnUpdates\
Right-click the WkstnUpdate.ini file and open it in Notepad.
Replace the double backslash with a single backslash.
Re-run the workstation install (setup.exe) from \MYOBAE\AESQL\WorkstationInstall

MYOB INTERNAL STAFF ONLY

Insert PR# 01289080