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Stuck on Installing updates window after installing hotfix KB9775039

This support note applies to:

  • AO Practice Manager (NZ)

  • AO Practice Manager (AU)

  • AE Practice Manager (NZ)

  • AE Practice Manager (AU)

  • AE Tax Series 6 & 8 (AU)

  • AE Tax (AU)

  • AO Tax (AU)

Article ID: 98893883

19 April — This issue is now resolved.

Issue

After installing AE/AO KB97750393 hotfix (Australia), you may see the workstation install stuck at installing updates window.
error-hotfix.png

Why does the issue occur?

This issue occurs because one of the paths (Parameter) in the WkstnUpdate.ini file incorrectly has a double backslash after MYOBAE, as shown below.

path-incorrect.png

Solution

To fix the issue, follow the steps below. If you need help, contact support.

To fix the issue

  1. On your workstation, go to MYOBAE\AESQL\WorkstationAutoUpdate\WkstnUpdates\

  2. Right-click the WkstnUpdate.ini file and open it in Notepad.

  3. Replace the double backslash with a single backslash.

  4. Re-run the workstation install (setup.exe) from \MYOBAE\AESQL\WorkstationInstall

MYOB INTERNAL STAFF ONLY

Insert PR# 01289080