Submitting a standing order on the Approvals homepage nothing happens

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Article ID: 31817

When submitting a standing order on the Approvals homepage and nothing happens, check the following;

The employee submitting the standing order belongs to a time processing category with a time processing date setup that includes the date of the standing order.
The date of the standing order falls on a weekend and that the processing dates for the weekends have been deleted. In this case you can edit the date of the standing order to fall on a week day.

To check the time processing category has dates set up

In AE Practice Manager (AE PM) follow the menu path: Maintenance > Time Setup > Processing Time Setup. The Processing Time Setup screen displays.
Highlight the month in which the standing order is dated and click the expand symbol [+]. The Time Processing Category displays.
Highlight the month in which the standing order is dated and click the expand symbol [+]. The Time Processing Category displays.
Click the expand symbol [+] on the relevant Category, for example Daily. The time processing dates for the month displays.

If no dates display, refer to Processing time setup (AE)

To edit the date of the standing order

Select Billing icon drop down > Standing Order. The Standing Order screen displays.
Highlight Client Bills and click the expand symbol [+]. The client bill standing orders display.
Highlight the relevant standing order bill, click in the Next Date field and select a date that falls on a week day.
Click OK.