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Tax 2020 issues (Australia)

This support note applies to:

  • AE Tax Series 6 & 8 (AU)
  • AE Tax (AU)
  • AO Tax (AU)
Article ID: 52700068

This page is a reference for all 2020.0 issues that:

  • have been resolved in a hotfix release, or
  • are still outstanding and for which we're working on a solution. We'll keep adding issues to this page as they're found.

MYOB Tax 2020.2a hotfix release

MYOB Tax 2020.2a is available on my.myob. This hotfix release address 2 PLS rejection and 1 validation error message. See release notes for more information.

MYOB Tax 2020.2 (5.4.37) release

MYOB Tax 2020.2 is available on my.myob. This release includes FBT 2021 forms and other tax fixes. See the release notes.

This release includes the previous release (MYOB Tax 2020.1/5.4.36) and all the hotfixes. To see all the issues resolved in the previous releases, see Release notes (Australia).

Outstanding issues

Use the Ref no from the tables below if you're calling support for any of these issues.
MYOB outstanding issues
SummaryDescriptionSolutionRef no

PLS issues

Lists of all the 2020 rejections, with workarounds, some have solutions and some are resolved in a hotfix.

Common PLS rejections in Tax.

There are a number of PLS rejections that the ATO has identified as a known issue. For the full list, see List of PLS/SBR issues.


Estimate issues  
SBE Private use reduction factor incorrect for 2020In a 2020 individual return, in the depreciation worksheet > SBE private use tab > enter Tax year added to pool is set to 2020 or prior, the Reduction factor is incorrect.We're aware of this issue and working on a solution. 00498241
HELP overseas levy not calculating for a part-year residentWhen the taxpayer is a non-resident with HELP repayments and overseas income, the HELP overseas levy is not calculating in the estimate.We're aware of this issue and working on a solution. 00532639
Depreciation issues   
Depreciation amount showing incorrectly in Schedule B.For an SBE Pool, the amount shown on the pool properties in the depreciation schedule is correct but the amount showing in Schedule B and Small Business Entity Depreciating Assets schedule are incorrect.We're aware of this issue and working on a solution.00394733
Rental property issues
Rental schedule notes are not rolling over from 2019 to 2020.When rolling over tax return from 2019 t0 2020, the rental notes entered in 2019 is not rolling over into 2020.We're aware of this issue and working on a solution.


Data entry   

Capital gains worksheet with the same description doesn't appear in the

When entering the capital gains worksheet with the same description and category T (Trust distributions including Managed funds), the second worksheet is not appearing in the Select Capital gains window.

We're aware of this issue and working on a solution.

As a workaround, enter unique descriptions in the Capital gains worksheet.

Printing issues
Printing blank pages or multiple copies of the tax return

When printing an individual tax return from Reports > Print Return, you may see blank pages.

You'll also see multiple copies of the same tax return when printing lodgement reports from Tax Reports in AE/AO

We're aware of this issue and working on a solution.

In the meantime, use the workaround below:

  1. Open the tax return.
  2. Go to Preparation > Delete schedules.
  3. Delete the line with No with 0 and Description - Individual tax return (EI).

    If you can't find the line with 0 in the delete schedule window, contact Support.
ATO known issues
SummaryDescriptionKB article link
Item 24 income not included when ATO issues NOAIn an individual tax return, if you have an amount at Item 24 - Other income, it is not being included when the ATO processes the tax return.This is an ATO known issue. See List of PLS/SBR issues
Adjustment of Deductible amount UPP in the Notice of Assessment.

If you've entered value at the Deductible amount of UPP label in the Australian annuities payment summary (aap) worksheet, you'll see an adjustment of that amount in the notice of assessment. For further information, contact the ATO.

What will see you in the Notice of Assessment?


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