Tax 2022 issues (Australia)

This support note applies to:

AE Tax Series 6 & 8 (AU)
AE Tax (AU)
AO Tax (AU)

Article ID:82675388

This page is a reference for all 2022 issues that are still outstanding and resolved in an update. We'll keep adding issues to this page as they're found.

For the latest release updates, see Accountants Office & Accountants Enterprise releases (Australia).

Before lodging, check if you're affected by the Data cleared from labels issue below.

General errors

Issue	Description	Solution	Ref no
AE/AO login error System.IO.FileNotFoundException Could not load file or assembly 'Microsoft.SqlServer.ConnectionInfo, Version=12.0.0.0	This error occurs when logging to AO after updating to 5.4.46/2022.3 version. This error affects the backup history in AO.	We're aware of this issue and working on a solution.	01278559
Accountants Office is not licensed	This error occurs when logging to AO after updating to 5.4.46/2022.3 version.	We're aware of this issue and working on a solution. In the meantime, restart the workstation and try logging into AO.	01278307
Error: The DELETE statement conflicted with the REFERENCE constraint 'FK_ProofOfIdentity_Contactid_ Contact_ContactID'...	This error occurs if you're deleting a client for whom you've completed the Proof of Identity (POI), by answering Yes or No on the POI field.	We're aware of this issue and working on a solution. In the meantime, close the client or contact support to delete the client using SQL. When you contact support for help, make sure they have access to the server that hosts the SQL database. This issue is fixed in MYOB AE/AO release notes—5.4.46/2022.3 (Australia).	01210666
Error Select Return: error loading foxpro data: Unable to cast object of type	This error occurs if you're on version 2022.1 and when selecting tax - client search homepage.	This issue is fixed in Tax 2022.2 hotfix KB94573116 (Australia).	01098792
Error window About FolderView.Net pops up when opening Documents tab	This may affect you if you've upgraded to Accountants Office 2022.2 When you open a client and go to the Documents tab, a pop-up window appears with this error: About FolderView.Net FileView.Net 2010 logicNP software FolderViewNet2010 Your 30-day trial and 5 day grace peroid has ENDED. After the grace period, the trial verison will ALWAYS display this About Box AND also insert an INCREASING DELAY AT STARTUP. This NEVER happens in the licensed verison. You might also have a second pop-up window appear with the same error. When you attempt to minimise both pop-up windows, AO will stop responding and crash.	This issue is fixed in Tax 2022.2 hotfix KB95453210 (Australia).	01185815

Activity statements

Issue

Description

Solution

Ref no

V1513A

When validating a BA/IAS, you'll receive the V1513A or V1513B if

Option 2P (Calculate PAYG instalment using income tax rate) is ticked and Varied Rate (Item T3) is either EQUAL or NOT EQUAL to NULL
PAYG income tax instalment (Item 5A) is equal or not equal to PAYG instalment income (Item T1) x Varied Rate (Item T3) / 100 (round down) +/- $1

We're aware of this issue and working on a solution

01274695

Individual return

Issue	Description	Solution	Ref no.
Deductions schedule (DDCTNS)
F3 validation error when there is an amount at D3 in the DDCTNS schedule	IITR.730308 The Work related uniform, occupation-specific or protective clothing, laundry and dry cleaning expenses amount must equal the sum of all work-related clothing expenses amounts in the attached Deductions schedule	We're aware of this issue and working on a solution. As a workaround, if the cents equal or exceed .50, remove cents from DDCTNS D3 label and lodge the return.	01284925
Distribution of managed funds with Capital gains
Incorrect integration of distributions received from Distribution of Managed Funds (dim) capital gains discount method to Capital gains (BW) schedule and Item 18	There's an integration issue between the capital gains (BW) schedule and the managed funds (dim) capital gains tax (g) worksheet type T. This causes an incorrect Item 18 A net capital gains amount. Incorrect values may be lodged, and the return may be rejected. This impacts IITR 2021 and 2022 on version 2022.0 and 2021.3. The issue behaves differently between manually entered 2021 and 2022 returns and prefilled 2021 and 2022 returns. Manual return issue: Discount capital gain is not integrated to Item 18 A net capital gain. Item 18 A is incorrect. Prefill issue: dim capital gains does not integrate any values to Item 18 A net capital gain. Item 18 A is incorrect. May receive IITR.730457 F3 validation error.	This issue has been fixed in MYOB AE/AO release—5.4.44/2022.1 (Australia). As a workaround: In the Capital gains (g) worksheet, clear Populate BW. Create a Capital gains (BW) schedule and manually enter the amount. You may need to delete the Capital gains (g) worksheets to make the Capital gains (BW) schedule editable. This includes capital gains tax worksheets not integrating from managed funds (dim).	01053959
Salary or wages payment summary schedule
Unexpected data in the 2022 IITR.	When 2021 Individual Income Tax Returns (IITR) have pre-filled worksheets and returns are rolled into the 2022 IITR, unexpected data appears in the Payer's ABN and Type fields at Item 1 of the 2022 IITR. The unexpected data is not lodged, and we don't expect it to create lodgment issues.	This issue has been fixed in MYOB AE/AO release—5.4.44/2022.1 (Australia). Choose one of the following methods to clear the unexpected data: The unexpected data will be overwritten by Item 1 pre-fill data. The pre-fill data must be finalised first. Check the ATO TAP if you're unsure. If you don't use pre-fill in 2022, manually overwrite the correct values at Item 1 of the 2022 IITR. If you don't need amounts at Item 1 for the 2022 IITR, enter an amount in the Salary or wages payment summary schedule, then exit and delete the schedule.	01052951
Interest income worksheet
CMN.ATO.GEN.XML01	This error occurs if you have 20 interest income records and amounts at Early payment interest credit Interest on overpayment Delayed refund amount	We're aware of this issue and working on a solution	01233410
CMN.ATO.INCDTLS.00415	On your first pre-fill record, if you're selecting J (Other) at Interest Adjustment Reason, the Interest Adjustment Description incorrectly pre-fills with the wording IOP-Interest on overpayment or Early payment interest credit or Delayed refund amount. This is a display issue and the description is not sent to the ATO, resulting in a CMN.ATO.INCDTLS.000415 rejection.	This issue has been fixed in MYOB AE/AO release—5.4.44/2022.1 (Australia). Press the enter key on the Interest Adjustment Description and complete the reason.	01049929
Australian Government special payments Schedule (eps)
Australian government special payments prints twice	When printing the Australian Government special payments Schedule (eps) from Preparation >Schedule, the Australian Government special payments prints twice	We're aware of this issue and working on a solution. As a workaround, edit the print manually and delete the duplicate amount.	01071210
Estimate
Low and middle-income tax offset (LMITO) was incorrectly included in the PAYG installments estimate.	In the tax estimate, the 2023 PAYG installment incorrectly includes LMITO.	We're aware of this issue and working on a solution. As a workaround, edit the estimate or remove LMITO from xPI/xPG schedules.	01288386
Estimate incorrect when there is death benefit and primary production averaging	If a tax return has an amount at item 8 Australian Superannuation lump sum payments schedule, and PP averaging in return properties. the taxable income incorrectly includes a death benefit payment in primary production averaging taxable income.	We're aware of this issue and working on a solution. As a workaround, edit the print manually and delete the duplicate amount.	01062966
Estimate incorrect when there are HELP repayments and reduction of Medicare levy	In tax 2021, if you've completed M1(reduction in medicare levy with dependants), and there is an amount at the HELP labels, then the estimate is incorrect	We're aware of this issue and working on a solution. As a workaround, edit the print manually and delete the duplicate amount. This issue is fixed in MYOB AE/AO release notes—5.4.46/2022.3 (Australia) .

Company return

Issue	Description	Solution	Ref no.
Research and Development (R&D) Incentive schedule
Company return only printing top two items for Part D - Aggregated Turnover	When printing the 2022 company return Research and Development schedule, Item 3 Labels from Part D - Aggregated Turnover only prints the top two items. This is only a printing issue. The amounts are not missing from the return and schedule.	Edit the printout in Microsoft Word and manually add any missing items.	01081672
Amended Company return (2021 & 2022)
CTR.500259 at F3 validation.	Impacting the following: 1. Amended 2021 CTR with item 8 P or M completed and no loss carry back values. 2. Amended 2021 and 2022 CTR with loss carry back values in item 13, where you don't want to change the loss carry back or complete the change in choice schedule.	This issue has been fixed in MYOB AE/AO release—5.4.44/2022.1 (Australia).	01050120
International dealings schedule
CMN.ATO.IDS.440561 rejected by ATO.	In the IDS section of 2020 company returns, when you answer N to Item 11 a Label A, Item 11 g Label A is incorrectly greyed out and can't be answered.	We're aware of this issue and working on a solution. If you need to lodge the return before the fix is released, you can lodge a paper return.	01090096
IDS.440677 at F3 validation.	This error occurs if you have values in Item 32 label A (except for codes 7 and 8) and Item 39 in some Non-ADI labels.	We'll include the fix for this issue in Service Pack 1 update expected in early August 2022.	01050391
CMN.ATO.IDS.440701 rejected by ATO.	This error occurs if you have Yes at Item 27 Label A and Transfer amounts along with the exemption code fields for the three years are not completed.	To fix this error, complete all 3 rows in Item 27. We'll include an F3 validation for this error in the service pack release	01050334

Use the Ref no from the tables above if you're calling support for any of these issues.

Make sure you check the release note link on the latest version on top of this article. It will list all the issues that have been fixed in that release.

Need help?

We're here to support you.

Call our support team. Monday to Friday 9.00am – 5.00pm
Submit a support request via my.myob.
Check out our community forum.