Unable to open workpaper period
In MYOB Client Accounting, you may see the following errors when trying to open a workpaper period.
Access Denied
Object reference not set to an instance of an object.
To find out the details of the error, open the ClientFrameWork.log. To find the log file,
Click the Start button and enter %appdata% in the search field.
Go to the MYOB\Roaming\ClientFrameWork folder.
MYOB Internal notes
When you get an Access Denied error message in the ClientFrameWork.log, get the serial number for the file and the GUID. Then run the Check-User- Users and Role-List all script.
Make sure that of the following:
· That the Administrator user exists;
· the Administrator user has only the role of Administrator; and
· the Administrator user has not been duplicated.
If it is an AccoutRight file, get the client to add a user named Admin. This user can be used to configure the file instead.
Otherwise, the file will need to be sent for a Data File Repair.
MYOB Internal notes
In the AccountRight Live Monitor, you can run the following scripts:
OOB – Combined Diagnostic Script.
This script will show if there is a corruption and which script to run to check.
OOB2 – Invalid Journal Trans
This script will show if there are any transactions that are out of balance.
OOB – Detail Analysis
This script shows a lot of detail. It may show details of a livestock journal with more than 2 decimal places.
To fix the AccountRight, New Essentials or MYOB Business file, log a Data File Repair request.