Unable to send emails containing a Reference ID or attachment using Document Manager

This support note applies to:

• AO Document Manager (AU)
• AO Classic Document Manager (AU)
• AO Classic Document Manager (NZ)
• AO Document Manager (NZ)
• AE Document Manager (NZ)
• AE Document Manager (AU)

In MYOB Document Manager (DM) you may find that you are unable to send an email from DM when the email contains either:

• A Document Reference Number and/or
• A file attachment.

MYOB has identified that is only occurs when ESET Node32 anti-virus software is in use. To resolve this issue, you need to disable the ESET Node32 anti-virus software and consider an alternative anti-virus software.  For further assistance, please contact your IT Consultant.