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Unable to send emails containing a Reference ID or attachment using Document Manager

This support note applies to:

  • AO Document Manager (AU)
  • AO Classic Document Manager (AU)
  • AO Classic Document Manager (NZ)
  • AO Document Manager (NZ)
  • AE Document Manager (NZ)
  • AE Document Manager (AU)
Article ID: 36862

In MYOB Document Manager (DM) you may find that you are unable to send an email from DM when the email contains either:

  • A Document Reference Number and/or
  • A file attachment.

MYOB has identified that is only occurs when ESET Node32 anti-virus software is in use. To resolve this issue, you need to disable the ESET Node32 anti-virus software and consider an alternative anti-virus software.  For further assistance, please contact your IT Consultant.


PR: 16458110726
SR: 112551668826


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