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Windows Installer Coordinator window endlessly cycles when installing MYOB

This support note applies to:

  • AE Accounts (AU)
  • AE Assets (AU)
  • AE Assets (NZ)
  • AE Assets Live (AU)
  • AE Corporate Compliance (AU)
  • AE Document Manager (AU)
  • AE Investments (AU)
  • AE MAS (AU)
  • AE MAS (NZ)
  • AE Practice Manager (AU)
  • AE Reporter (AU)
  • AE Reporter (NZ)
  • AE Statutory Reporter (AU)
  • AE System Release (AU)
  • AE System Release (NZ)
  • AE Tax (AU)
  • AE Tax (NZ)
  • AE Tax Series 6 & 8 (AU)
  • AE Workpapers (AU)
  • AO Classic (NZ)
  • AO Classic General Ledger (AU)
  • AO Classic Practice Management (AU)
  • AO Classic Tax (AU)
  • AO Corporate Compliance (AU)
  • AO Practice Manager (AU)
  • AO Practice Manager (NZ)
  • AO Statutory Reporter (AU)
  • AO Tax (AU)
  • AO Tax (NZ)
  • AO Workpapers (AU)
  • PDF Manager (AU)
  • PDF Manager (NZ)
  • PMA (AU)
  • PMA (NZ)
  • Profiles (AU)
  • Timecost (AU)
Article ID: 36193

When installing or updating MYOB software, a window with the title Windows Installer Coordinator may appear. The progress bar on this window continues endlessly as it is caught in a loop.

This is an issue with Windows Installer RDS Compatibility which you can resolve by turning this feature off.

To do this go through Group Policy or through a registry edit. This will require technical expertise so please ask your IT professional.


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