Accountants Enterprise and Series 6/8 only
Click Utilities > Clear Single User Locks.
Select the checkbox which corresponds to the locked function.
Click OK. The locked function should be available again.
Single user lock
Single user lock refers to the security applied so that a user has exclusive access to a function. Functions subject to this type of security include:
Lodging by ELS
Exporting or printing returns
If Tax crashes while a locked function is being used, the function remains locked because the system has not closed in an orderly manner. This means that no one can use this function when Tax is restarted.
Clear Single User Locks solves this problem.