Troubleshooting the PDF Wizard

The following tables describe what to do if you receive error messages while using the PDF Wizard.

If you are unable to resolve your issue after reading this information consult your system administrator or contact support at my.myob.com.au

“Select at least one output type” means you have not selected any output type options. To remedy this you can select at least one output type before clicking Next
“Your computer is using an incompatible mail system. Tax is unable to create an email with attachment. De-select 'Generate a PDF and attach it to an email'” means you do not have a MAPI compliant email program installed
To remedy this you can:
- De-select the output type 'Generate a PDF and attach it to an email' before clicking Next
- Save the PDF file to a location on your system, open your email program and manually attach the file to an email

“Enter a file name” means you have clicked Next without entering anything in the File name field.
To remedy this you can:
- Enter the File name before clicking Next
- Alternatively click on the Browse... button, enter file name and browse to where you want to save your PDF file

“The specified PDF file name contains the following invalid character(s):?*” means you have entered invalid characters in the file name. To remedy this re-enter a file name that contains valid characters
“The specified PDF file name contains a path that does not exist. Ensure that the specified path exists.” means you have entered a file path (location) that does not exist on your system. To remedy enter a location that exists on your system or alternatively click on the Browse... button, enter file name and browse to where you want to save your PDF file.