Services you may need
Need to talk to Inland Revenue?
Inland Revenue are there to take your call between 8am and 8pm Monday to Friday and Saturday between 9am and 1pm. Remember to have your IRD number with you when you call.
General tax, tax credits and refunds | 0800 227 247 |
Employer enquiries | 0800 377 772 |
General business tax | 0800 377 774 |
Overdue returns and payments | 0800 227 771 |
For more information go to www.ird.govt.nz.
0800 self-service numbers
This service is available seven days a week except between 5am and 6am every day. Remember to have your IRD number with you when you call.
For access to your account-specific information, you’ll need to be enrolled with voice ID or have a PIN. Registering for voice ID is easy and only takes a few minutes. Call 0800 257 843 to enrol.
When you call Inland Revenue, just confirm what you want from the options given. If you need to talk to them, they’ll re-direct your call to someone who can help you.
Order publications and taxpacks | 0800 257 773 |
All other services | 0800 257 777 |
Postal addresses
Returns | General correspondence |
|---|---|
Inland Revenue PO Box 39090 Wellington Mail Centre Lower Hutt 5045 | Inland Revenue PO Box 39090 Wellington Mail Centre Lower Hutt 5045 |
Privacy
Meeting your tax obligations means giving Inland Revenue accurate information so they can assess your liabilities or your entitlements under the Act they administer.
Inland Revenue may charge penalties if you don’t.
Inland Revenue may also exchange information about you with:
some government agencies
another country, if we have an information supply agreement with them
Statistics New Zealand (for statistical purposes only).
If you ask for the personal information Inland Revenue hold about you, they’ll give it to you and correct any errors, unless they have a lawful reason not to. Call Inland Revenue on 0800 775 247 for more information. For full details of our privacy policy go to www.ird.govt.nz (keyword: privacy).
If you have a complaint about IRD’s service
Inland Revenue are committed to providing you with a quality service. If there’s a problem, they’d like to know about it and have the chance to fix it.
For more information, go to www.ird.govt.nz (search keyword: complaints) or call Inland Revenue on 0800 274 138 between 8am and 5pm on weekdays.
If you disagree with how they've assessed your tax, you may need to follow a formal disputes process. For more information go to www.ird.govt.nz (search keyword: disputes).