CMN.ATO.GEN

This error usually means that you’ve already lodged a tax return with the same TFN and period.

Solution

If you receive this error when lodging company tax returns (CTR) with a substituted accounting period (SAP), remove the ABN from the return and attempt to lodge again.

An unexpected error has occurred, try again. If the problem persists, contact the ATO.

This means that the ATO has identified an error, but is not able to provide the correct rejection message. You'll see the specific error message when you re-lodge the tax return.

Solution

If you don't receive a specific error message, contact the ATO Intermediaries and lodgments service on 13 72 86. For more information see Tax agent phone services (Fast Key Code) guide.

 Error detected. Errors have been detected and form has not been processed. Review errors and update where required.

Solution

This error indicates an issue with the form lodged. A second message explaining the reason usually follows

Authorisation to access taxpayer details failed. Confirm client to agent relationship and resubmit.

Solution

You'll see this error if some of your client's details in the CU form don't match the ATO records. It could be your client's name, date of birth or TFN. These fields must match exactly to the ATO records.

For example, if there was an extra space in the client's name in the ATO records but not in your CU form, the return will be rejected.

An unexpected error has occurred. Contact the ATO

Details: You'll see this error if the Practice ABN and/or the Tax Agent ABN do not match with the registered name.

Solution

1. Check if the practice ABN is registered and active on abr.business.gov.au.

2. Check the TAN is present and valid on tbp.gov.au.

3. If the TAN is registered, check the name used for the TAN matches the name listed against the practice ABN on abr.business.gov.au.

4. If all of the above is correct, check that the ABN entered in the return is also correct.

If this is still an issue contact the ATO.

Given name must contain at least one alphabetical character.

Solution

Remove any hyphens in the Given name and relodge.

First given name must be entered if Other given names is entered.

You'll see this error in the Interest and dividends paid (BT) schedule when the person's first given name is blank but you've entered a value in Other given names.

Solution

Enter a name in the First given name field as this field is mandatory and relodge.

Branch code must not be provided for Role Type

Solution

Enter the ABN Branch code in the CUREL and CUADDR forms and relodge.