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Using the diagnostic tool

The MYOB OnTheGo Diagnostic Tool allows you to check your connection to MYOB OnTheGo and correct any issues that may arise.

There are a five stages in the diagnostic tool:

  1. Checking your MYOB OnTheGo service

  2. Reading the lookup.xml file location

  3. Loading database configurations from lookup.xml

  4. Checking the database

  5. Checking the web connections

 

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