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AE/AO Client Accounting 5.4.31 Workpapers hotfix (Australia & New Zealand)

Release date—1 May 2019

Release notes

We’ve fixed an issue where the trial balance wasn't displaying the quantity amount for posted journals that don’t have a dollar amount.

This issue was introduced in Client Accounting version 5.4.31.132 and affects AccountRight, Essentials and AE/AO configured ledgers.

If you posted quantity-only journals without dollar amounts before you installed this hotfix, contact MYOB support.

For the Knowledge Base article about this issue, see Trial balance not displaying quantity for $0 posted journals.

Install guide

Read through this installation guide before you begin installing this update. It will help you plan the tasks required.

Prerequisites
  • You must have MYOB AE/AO 5.4.31.132 installed.
    To check your current version, click Help on the main menu and select About.
  • Ensure you have administrator access to the server where MYOB AE/AO is installed.
  • Ensure all users are logged out of all MYOB programs.
Step 1: Installing the hotfix
  1. Download MYOB_AEAO_WP_5.4.31_ANZ_Hotfix_kb37395120.exe from my.MYOB and save it to a known location on the server where MYOB AE/AO is installed.
  2. Double-click the executable to start the installation.
  3. In the Welcome to the InstallShield Wizard window, click Next.
  4. Select I accept the terms in the licence agreement.
  5. Click Next to install the utility.
  6. On the InstallShield Wizard Completed window, click Finish.
  7. To update workstations, run a workstation install on all workstations.
Step 2: Updating workstations

Workstations are updated automatically as part of this hotfix if auto-updates are enabled. If auto-updates are disabled in your environment, run a workstation install on all workstations

Do you use a terminal server?

If no, go toworkstationsetup.

If yes, go to terminalserversetup.

Workstation setup

  1. Log into the workstation as an administrator.
  2. Navigate to the setup.exe file on your server or computer where the server installation was performed:
    • AE Series 6/8: \\servername\CentralClient\setup.exe
    • AE: \MYOBAE\AESQL\WorkstationInstall\setup.exe
    • AO: \MYOBAO\AOSQL\WorkstationInstall\setup.exe
  3. Double-click setup.exe.
  4. In the Software licence agreement window:
    • Select I have read and accept the licence agreement
    • Click Next.
  5. In the Ready to Install window click Install Now.

  6. The Installation Progress window opens.

    If you receive the message, If you receive an “Open file security” warning message when opening MYOB Accountants Enterprise Workstation, it is recommended that you restart your computer , click OK.

    On completion, the Installation Complete window opens.

  7. Click Finish.
    The workstation installation is complete.

Terminal server setup

  1. Log on to the terminal server console.
  2. Open Control Panel > Classic View.
  3. Click Install Application on Terminal Server.
  4. Click Add New Programs.
  5. Navigate to the setup.exe file on your server or computer where the server installation was performed:
    • AE Series 6/8: \\servername\CentralClient\setup.exe
    • AE: \MYOBAE\AESQL\WorkstationInstall\setup.exe
    • AO: \MYOBAO\AOSQL\WorkstationInstall\setup.exe.
  6. Double-click setup.exe.
  7. In the Software licence agreement window, select I have read and accept the licence agreement and click Next.
  8. In the Ready to Install window, click Install Now.

  9. The Installation Progress window opens.

     If you receive the message, If you receive an “Open file security” warning message when opening MYOB Accountants Enterprise Workstation, it is recommended that you restart your computer, click OK.

    On completion, the Installation Complete window opens.

  10. Click Finish. The workstation installation is complete.

  11. Reboot the terminal server.

     The terminal server must be rebooted BEFORE you access the software.

Post-installation

  1. To confirm a successful installation, go to your deploy folder.

    Default server deploy folders

    • (AE) C:\MYOBAE\AESQL\Central\Deploy
    • (AO) C:\MYOBAO\AOSQL\Central\Deploy
    • (AE Framework) C:\Program Files (x86)\MYOB\CENTRAL\Deploy

  2. Check that the MYOB.Workpapers.UI.Common.dll file's modified date is 4/29/2019.

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