Skip to main content
Skip table of contents

AE/AO Document Manager 5.4.32 hotfix (Australia and New Zealand)

Release date—26 July 2019

Release notes

A recent Microsoft update causes error "Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))" when saving emails to Document Manager under some conditions. For the Knowledge Base article about this issue, see KB37411700.

What does this hotfix do?

The hotfix resolves error "Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED)))".

You get the error if you have Redemption.dll version 5.1 and the latest Microsoft update. The hotfix will give you a new Redemption.dll and Redemption64.dll, version 5.12, which is compatible with the Microsoft update.

We're aware of a couple of other issues that may have been introduced by Microsoft 1906 update. For those other issues, see Profiling wizard client when saving emails to Document Manager—Outlook version 1906 and Blank and unresponsive Document Manager To Do—Outlook version 1906.

If you're affected by those two issues, the best approach is to roll back to an earlier version of Microsoft Outlook.

Install guide

Read through this install guide before you begin installing this update. It will help you plan the tasks required.

Prerequisites
  • You must have MYOB AE/AO 5.4.32.108 installed.
    To check your current version, click Help on the main menu and select About.
  • Before you install:

    • Ensure you have administrator access to the server where MYOB AE/AO is installed

    • Make sure all users are logged out of all MYOB programs.

Step 1: Installing the hotfix

  1. Go to my.MYOB to download the MYOB Document Manager Hotfix 37411700 install file and save it to a known location on the server where MYOB AE/AO is installed.

  2. Double-click the executable to start the installation. The Welcome to the InstallShield Wizard window appears.
  3. Select I accept the terms in the licence agreement and click Next.
  4. Click Install. The installation begins.
  5. When you see the Install complete window, click Finish.
    • If you run MYOB AE Tax (not Series 6 or 8), the next time you log in, an automatic workstation update will begin. You can go straight to Postinstallation.
    • If you don't use any MYOB Tax product (you don't use the combined installer) or you specifically run MYOB AE Tax Series 6 or 8, you need to continue below to manually Updatingworkstations.
Step 2: Updating workstations

Close Microsoft Outlook and MYOB AE/AO before you continue.

Workstations are updated automatically as part of this hotfix if auto-updates are enabled. If auto-updates are disabled in your environment, run a workstation install on all workstations.

Do you use a terminal server?

If no, go toworkstationsetup.

If yes, go to terminalserversetup.

Workstation setup

  1. Log into the workstation as an administrator.
  2. Navigate to the setup.exe file on your server or computer where the server installation was performed:
    • AE Series 6/8: \\servername\CentralClient\setup.exe
    • AE: \MYOBAE\AESQL\WorkstationInstall\setup.exe
    • AO: \MYOBAO\AOSQL\WorkstationInstall\setup.exe
  3. Double-click setup.exe.
  4. In the Software licence agreement window:
    • Select I have read and accept the licence agreement
    • Click Next.
  5. In the Ready to Install window click Install Now.

  6. The Installation Progress window opens.

    If you get the message, If you receive an “Open file security” warning message when opening MYOB Accountants Enterprise Workstation, it is recommended that you restart your computer, click OK.

    On completion, the Installation Complete window opens.

  7. Click Finish.
    The workstation installation is complete.

Terminal server setup

  1. Log on to the terminal server console.
  2. Open Control Panel > Classic View.
  3. Click Install Application on Terminal Server.
  4. Click Add New Programs.
  5. Navigate to the setup.exe file on your server or computer where the server installation was performed:
    • AE Series 6/8: \\servername\CentralClient\setup.exe
    • AE: \MYOBAE\AESQL\WorkstationInstall\setup.exe
    • AO: \MYOBAO\AOSQL\WorkstationInstall\setup.exe.
  6. Double-click setup.exe.
  7. In the Software licence agreement window, select I have read and accept the licence agreement and click Next.
  8. In the Ready to Install window, click Install Now.

  9. The Installation Progress window opens.

     If you get the message If you receive an "Open file security" warning message when opening MYOB Accountants Enterprise Workstation, it is recommended that you restart your computer, click OK.

    On completion, the Installation Complete window opens.

  10. Click Finish. The workstation installation is complete.

  11. Reboot the terminal server.

     The terminal server must be rebooted BEFORE you access the software.

  12. Continue to UpdatingDocumentManageronworkstations.
Step 3: Updating Document Manager on workstations

A workstation (client) install must be performed on each workstation where MYOB Document Manager is used.

For each workstation requiring access to MYOB Document Manager, you must run the workstation installation as a user with administrator rights to the Application server.

Different setup procedures are necessary for workstations depending on the server type you use. You should start at the relevant place for your server type:

Do you use a terminal server?

If no, go to Serverwithclientworkstationssetup.

If yes, go to Setupforterminalserver.

Server with client workstations setup

From the client workstation:

  1. Log on to the workstation.
  2. Browse to ....\\<servername>\MYOBDM\setup\DocMgrWkstn.exe where <server name> is the name of your server.
  3. The installation starts.

    Continue at the MYOB Document Manager Workstation Wizard screen at Step 55 below.

Setup for terminal server

From the terminal server console:

  1. Open Control Panel > Classic View.

  2. Click Install Application on Terminal Server.

  3. Click Add New Programs. The Run Installation Program wizard opens.

    Browse to . ..\\<servername>\MYOBDM\setup\DocMgrWkstn.exe where <servername> is the name of your server.

  4. Click Finish.


    The MYOB Document Manager Workstation Wizard opens.

  5. Click Next. The Licence Agreement window opens.
  6. Click Yes to accept the agreement. The Workstation Location window opens.

    At this point, you must nominate the location where Document Manager client files will be installed.
    You can accept the default location as displayed in the Folder Location - Workstation Components field, or click Browse to select a different location.
  7. Click Next. The Ready to Install window opens listing the installation details.
  8. Click Next to start the installation. If the defaults have been used the process will complete and the Installation Complete window opens.

  9. Click Finish.

    Your new Document Manager installation must be registered on the administrator’s machine only.

  10. Repeat the workstation installation for each workstation requiring access to Document Manager.

Step 4: Post-installation

Check your Redemption.dll and Redemption64.dll file versions on the workstation and the server. If the versions are are 5.12.0.4674, you've successfully installed the hotfix.

To check your file versions:

  1. Open the server and workstation folders for AE or AO (where SERVER is the name of your server):

    ProductDefault location
    Accountants Enterprise (AE)

    \\SERVER\CENTRAL

    \\SERVER\S6SYSTEM\MYOBAE\AESQL\Central\Deploy

    \\SERVER\MYOBAE\AESQL\Central\Deploy

    C:\Program Files (x86)\MYOB\Knowledge Management\Document Manager

    Accountants Office (AO)

    \\SERVER\AONET\MYOBAO\AOSQL\Central\Deploy

    \\SERVER\MYOBAO\AOSQL\Central\Deploy

    C:\Program Files (x86)\MYOB\Knowledge Management\Document Manager

  2. Locate the Redemption.dll and Redemption64.dll files.

  3. Right-click the files and select Properties.
  4. Click the Details tab.
  5. Confirm that the version is 5.12.0.4674. This version means that your update is successful.
JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.

Contact Support Close