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Can't print an assets report using Chrome browser

This support note applies to:

  • AO Assets Live (AU)

  • AE Assets Live (AU)

  • AO Assets Live (NZ)

  • AE Assets Live (NZ)

Article ID: 37418250

When printing a report in Accessing an asset register for a client, you may not be able to print a report if you use Chrome browser.

Screen Shot 2019-07-29 at 3.13.02 pm.png

To resolve the issue in Chrome

  1. At the top right, click  Screen Shot 2019-07-30 at 9.13.08 am.png > Settings.

  2. In the Search settings field, type in pdf.

  3. Choose Site Settings.

  4. Choose PDF documents.

  5. Turn "On" for the option Download PDF files instead of automatically opening them in Chrome.

  6. Close your browser and restart Chrome.

  7. Try printing the report again.