Documents created using the Add function are not saved to Document Manager

This support note applies to:

AO Document Manager (AU)
AO Document Manager (NZ)
AE Document Manager (NZ)
AE Document Manager (AU)

Article ID: 39167

In MYOB Document Manager (DM) 5.4.26, after creating a Microsoft Word or Excel document using the Add function on the TASKS bar, you may notice that the document has not been saved into Document Manager.

This occurs where the DMtoolbar is missing from Word or Excel.

We're aware of this issue and we're looking into a solution.

To re-register the DMToolbar

Before you begin, make sure all office applications are closed and you are logged into the affected workstation as a Windows Administrator

Press and hold the Windows button and press R on your keyboard. The Run window opens.
In the Open field type:
1. 32 bit: type regsvr32 /u "C:\Program Files\MYOB\Knowledge Management\Document Manager\adxloader.dll"
2. 64 bit: type regsvr32 /u "C:\Program Files (x86)\MYOB\Knowledge Management\Document Manager\adxloader.dll"
Click OK. The dialog box closes.
Press and hold the Windows button and press R on your keyboard. The Run window opens.
In the Open field type:
1. 32 bit: regsvr32 /i "C:\Program Files\MYOB\Knowledge Management\Document Manager\adxloader.dll"
2. regsvr32 /i "C:\Program Files(x86) \MYOB\Knowledge Management\Document Manager\adxloader.dll"
Click OK. The dialog box closes.
Open all MS Office applications and the DM Toolbar appears.

After re-registering the DMtoolbar, you'll need to re-open and close the document. This document can be found in the My Checked Out Documents homepage located under the Documents drop-down arrow.

For further information about re-registering the DMToolbar refer to Buttons missing from Document Manager toolbar.

MYOB INTERNAL STAFF ONLY

Insert PR# 154790294001

SR# 154790096365