Email details are blank after profiling into Document Manager
This support note applies to:
- AO Document Manager (AU)
- AO Classic Document Manager (AU)
- AO Classic Document Manager (NZ)
- AO Document Manager (NZ)
- AE Document Manager (NZ)
- AE Document Manager (AU)
These instructions require technical expertise
Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.
In MYOB Document Manager (DM) you may find that when you create an email that the details area is blank after it has been profiled.
MYOB advises that this can occur if you are using Microsoft Office 2013 and if you have recently applied the Microsoft Office 2013 update KB3055012.
To resolve this issue you will need to remove the update.
The following instructions will step you through this process.
Update - Microsoft have issued updates that resolve this issue.
Office 2013/365
Update to the latest version - 15.0.4753.1002. To do this in Outlook click on File > Account Options and select Check for Updates in the Update field.
Office 2013
Install Microsoft KB3085495 via Windows Updates through Control Panel.
You will now need to uninstall the Office 365 Click-To-Run Updates.
MYOB INTERNAL STAFF ONLY
Insert PR# 120798044391
https://support.microsoft.com/en-us/kb/2770432