This support note applies to:
- AO Classic General Ledger (AU)
- AO Classic (NZ)
This error occurs when running reports on an Annual Ledger in Accountants Office on a workstation using Windows Server 2003. A Windows Server 2003 update available from the 14th of September 2006 changed the security profile of the Windows Temp directories.
MYOB is investigating this issue. To fix the error, either:
- change security settings to allow user access to the Temp directories
- change your ledger from an Annual Ledger to a Period Ledger.
To change your security settings
See Windows help, or consult your IT technician.
Changing your ledger
Before you begin
Ensure you have a backup of your data. For details, see Backing up General Ledger data in AO Classic.
Open your client's General Ledger.
Go to General Ledger > Options. The Ledger Configuration window appears.
Select the Record Period Balances option.
Close the Ledger Configuration window and run the financial reports.