Error: "Access to Tax has been blocked because Clients Groups still exist in Tax"
This support note applies to:
- AO Tax (AU)
- AE Tax (AU)
These instructions require technical expertise
Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.
In MYOB Accountants Enterprise Tax (AE Tax) and Accountants Office Tax (AO Tax) you may experience the error "Access to Tax has been blocked because Clients Groups still exist in Tax".
This error can occur:
- after installing the latest version of Tax, or
- when performing a re-connection to the Tax Database from the Maintenance > Maintenance Map > Tax Settings.
This error occurs when there is a one to many client groups that exist in the current tax year.That is, one client that is linked to more than one tax return.
To resolve this error you need to remove the clients groups in Tax. In order to identify and remove the client groups perform the following tasks:
MYOB INTERNAL STAFF ONLY
PR# 114793077360