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Error: "Automation Error (438). Object doesn't support this property or method"

This support note applies to:

  • AE Accounts (AU)
Article ID: 35770

In MYOB Accountants Enterprise (AE) Accounts, you may experience the error "Automation Error (438). Object doesn't support this property or method" when you review a report with the Export to Microsoft Excel option selected.

This occurs where the version of Excel you're exporting to, is a 64-bit version.

Exporting from AE Accounts is currently only compatible with 32-bit versions of Excel 2013. Refer to Microsoft Office 2013 Compatibility Statement for more information on Office 2013 compatibility.

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