This support note applies to:
- AE Assets Live (AU)
- AE Assets Live (NZ)
In MYOB Client Accounting, you may experience the error "Client Accounting could not load Assets. Reason: structure map exception code 207 internal exception while creating an instance" when clicking on Client Accounting tab.
To resolve this issue, complete the steps below to allow the affected users access to AE/AO Ledger:
Open your web browser and navigate to:
Alternatively, If you have already migrated a Client Accounting file to the online ledger, you can launch the cashbook website by clicking on the Launch AE/AO ledger option in TASKS panel in Client Accounting.
Enter your Practice my.MYOB login credentials and click Sign in. The My Cashbook dashboard appears.
What's my Practice my.MYOB login?
If you're not sure what your Practice my.MYOB login is, follow the menu path: Maintenance > Maintenance Map > Online > Practice my.MYOB Settings in AE/AO to find out.
You'll need to be an Administrator or Super User to access these settings.
- Click on the drop-down arrow next to your firm's name, located at the top right of the page and select Manage Firm Users. A list of employees with my.MYOB logins is displayed.
Click in the blank side of the Access field for each user and set as required. The Access column is an ON/OFF toggle field ().
If the Access is set to OFF, click the blank side to turn access ON.
To disable a user's access, if the toggle button shows ON, click the blank side to set it to OFF.
Still not working?
Run the MAS Integration setup.exe from the Setup folder. This folder is commonly located in one of the following locations:
- X:\SOL64\Setup\MAS Integration
- X:\MYOBAE\AESQL\Tax\Setup\MAS Integration
Where X:\ is the drive your AE or AO software has been installed to.