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Error: "DMFile.SentNewEmail. OutlookApplicationHelper.SentNewEmail..."

This support note applies to:

  • AO Document Manager (AU)
  • AO Document Manager (NZ)
  • AE Document Manager (NZ)
  • AE Document Manager (AU)
Article ID: 38919

In MYOB Document Manager you may experience the error "DMFile.SentNewEmail. OutlookApplicationHelper.SentNewEmail We need to know who to send this to. Make sure you at least enter one name" when sending documents for approval.

This issue may occur where the Document Manager toolbar is missing in Microsoft Outlook.

To resolve this error, make sure that Document Manger toolbar is active in Outlook.

For further information on how to activate the Document Manager toolbar in Outlook refer to Buttons missing from Document Manager toolbar 

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