Error "Edge Error Event: Server error code: E02 Error on DIS receive: receive_autels_msg" when trying to lodge

This support note applies to:

AO Corporate Compliance (AU)
AE Corporate Compliance (AU)

Article ID: 29790

When lodging in Corporate Compliance, you may experience the following error: "Server error code: E02 Error on DIS receive: receive_autels_msg".

This error can occur when ASIC is experiencing issues with their Electronic Lodgement System (EDGE).

To resolve the error "E02 Error on DIS ..."

Wait a few minutes and try lodging again.

This error often resolves itself without further action.

To resolve the error "D01 - Invalid username or password"

If you receive the error "Edge Error Event E02" AND "D01 - Invalid Username or Password":

Contact ASIC on 1300 300 630 to reset your EDGE password, then
Follow Error: "D01 or D03 - Invalid DIS User ID or password" when lodging in Corporate Compliance to reset your EDGE password in Corporate Compliance.

ASIC force an automatic update to the EDGE password every 28 days. The number of days until your password expires can be seen on the fourth line of the Viewing session logs - "Days until password expires XX".

When the Days until your password expires is zero, ASIC automatically send a new password which is then updated automatically in Corporate Compliance.

If the automatic password update was unsuccessful, you'll receive the error "D01 - Invalid Username or Password":

If you continue to receive the E02 error after resetting your EDGE password, contact MYOB Support for further investigation