Skip to main content
Skip table of contents

Error: "Exception http code : Notfound, status description : Not Found"

This support note applies to:

  • AO Tax (AU)
  • AE Tax Series 6 & 8 (AU)
  • AE Tax (AU)
Article ID: 38364

In MYOB Tax when lodging using PLS (CloudAuth) you may experience the error "Exception http code : Notfound, status description : Not Found" when attempting to transmit a return.

This error indicates that the licence file has recently been renamed and you have not yet completed the on boarding process again to configure the ATO Access Manager website with your new SoftwareID.

To resolve this error ensure that you complete the on boarding processing again.  For details refer to Setting up Tax using PLS

Once you have completed the on boarding process, restart the SBR Sender Service.  For details refer to Restarting the MYOB Tax SBR Sender Server

MYOB Internal Notes:

Insert PR# 138298955892

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.