Error: "HRESULT E_FAIL has been returned from a call to a COM component" when printing from PDF Manager

This support note applies to:

PDF Manager (AU)
PDF Manager (NZ)

Article ID: 37193

In MYOB PDF Manager you may experience the error "HRESULT E_FAIL has been returned from a call to a COM component" when printing from PDF Manager. A subsequent error may appear "System.Windows.Forms.AxHost+InvalidActiveXStateException was thrown".

These errors appear when you click the Print link via the Task bar and the document selected will not print. This is a result of broken program links between Adobe Reader and PDF Manager.

To resolve these errors, perform one of the following:

If you use ...	You will need to ..
Terminal Server	To re-create the users Terminal Server Profile. For details please contact your IT professional.
Windows workstations	Firstly, you will need to uninstall Adobe Reader and PDF Manager. Then reinstall Adobe Reader and PDF Manager. For details on how to uninstall and reinstall PDF Manager, refer to Uninstalling and reinstalling PDF Manager on a workstation

MYOB INTERNAL STAFF ONLY

Insert PR# 114528784193