Error: "HTTP Forbidden lodging PLS returns" when attempting to lodge using PLS (CloudAuth)

This support note applies to:

AO Tax (AU)
AE Tax Series 6 & 8 (AU)
AE Tax (AU)

Article ID: 38557

In MYOB Tax version 2016.2 when using PLS (CloudAuth) to lodge you may experience the error "HTTP Forbidden lodging PLS returns".

MYOB is investigating this issue.

If your return is required to be lodged urgently, then you will need to temporarily revert back to ELS to lodge the return. For details refer to KB 38292: How do I temporarily lodge via ELS?.

MYOB INTERNAL STAFF ONLY

MYOB Internal Note:
SR# 142106799446

Affects all returns
Service trace shows:
StatusCode: `Forbidden`
StatusDescription: `Forbidden`
ErrorMessage: `The 'span' start tag on line 27 position 55 does not match the end tag of 'div'. Line 28, position 13.`
InnerException: