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Error: "Import failed. Please call MYOB Support and quote Batch ID"

This support note applies to:

  • Workpapers (NZ)
  • AE Workpapers (AU)

These instructions require technical expertise

Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.

Article ID: 38623

In MYOB Workpapers version 5.4.22 when importing a .mye file via Import client file on the Trial Balance (Workpapers) tab, you may receive the message "Import failed. Please call MYOB Support and quote Batch ID xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx to resolve this issue".

If you experience this error, download and run the MYE_Import_Failed_Reset.sql script then perform the import again. For information on how to run a script in MYOB AE/AO refer to Running an SQL script in AE/AO

MYOB is investigating this issue.


Insert PR# 143631288243

SR # 143603586956

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