Skip to main content
Skip table of contents

Error: "Login failed for user VPMUSER"

This support note applies to:

  • AE Practice Manager (NZ)
  • AE Practice Manager (AU)

These instructions require technical expertise

Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.

Article ID: 32703

In MYOB Accountants Enterprise Practice Manager (AE PM) you may experience the error "ClientFramework - Login failed for user 'VPMUSER" when AE PM on any workstation.

This error occurs when there are issues with the vpmuser account on the vpmser database.

To resolve this error, run the Create user.sql over the vpmser database. For more details, refer to Running a script through SQL Server Management Studio

This issue normally occurs if you have moved or restored the vpmser database.


Check the lookup.xml is pointing to the correct server and database.

If still problem, access SQL Server Management Studio Express > Security > Logins > vpmuser, right click and select Properties > Status > remove the tick from 'Login is locked out' under the heading of Status.

If still no access, need to delete the VPMUSER account from under Logins and also within vpmuser, then run Create User.sql over vpmser db. 

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.