Error: "MDM 'Fail to setup connection to File store server.Server = <>, Port = 4001"
This support note applies to:
- AO Document Manager (AU)
- AO Document Manager (NZ)
- AE Document Manager (NZ)
- AE Document Manager (AU)
MYOB advises that the following error message "Error: MDM "Fail to setup connection to File store server.Server = <<servername>>, Port = 4001 Reason : No such host is known" may appear when saving a document into MYOB Document Manager (DM).
This error message occurs when the MYOB Services are not running or host names are incorrect after a migration.
The two services that must run at all times can both be checked on the server where the data file store resides. These services are:
- MYOB DMFS Service: and
- MYOB Indexing Service:
The following instructions will guide you to checking that these services are running.
If the error persists, run the DMConfig.exe file. For further instructions, refer to Error: "Return argument has an invalid type".