Error: "Save and Convert: Call was rejected by callee"

This support note applies to:

AE Document Manager (NZ)
AE Document Manager (AU)

Article ID: 37531

These instructions require technical expertise

Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.

In MYOB Accountants Enterprise (AE) Document Manager (DM) the following error "Save and Convert: Call was rejected by callee. (Exception from HRESULT: 0X80010001 (RPC_E_CALL_REJECTED))" may appear when opening Word documents.

This error occurs if you have both the Document Manager and Save with Contact add-in activated in Word.

To resolve this error you will need to remove both add-ins and then add back, Document Manager Word only.

To remove the save with contact add-in

Perform the following instructions from within Microsoft Word:

Click the File/Office button. The drop down list appears. Note: The File/Office button is located on the left top corner of the application.
Select Options. The Options window appears. Note: Options is located at the right bottom corner of the popup screen near Exit button.
Select Add-ins from the left hand side. The Add-ins detail appears in the right hand pane. Note: You will see MYOB Document Manager Word/Excel/Outlook Add-in the list. If it is not appearing in the list refer to Buttons missing from Document Manager toolbar
From Manage, select Com Add-ins and click Go. The Com Add-in window opens.
De-select MYOB Document Manager Word and SaveWithContact then click OK. The window closes.
Close and reopen Word. Microsoft Word opens.
Click the File/Office button on the left top corner of the application. The drop down list appears.
Select Options. The Options window appears.
Select Add-ins from the left hand side. The Add-ins detail appears in the right hand pane. Note: You will see MYOB Document Manager Word/Excel/Outlook Add-in the list. If the list does not appear, refer to Buttons missing from Document Manager toolbar
From Manage, select Com Add-ins and click Go. The Com Add-in window opens.
Select MYOB Document Manager Word only and click OK. The window closes and the DM toolbar displays.

You will now be able to open and close documents without error.