Error: "Unable to retrieve Software ID"
This support note applies to:
- AO Tax (AU)
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
Article ID: 38296
In MYOB Tax when attempting to open Tax Lodgment Manager you may experience the error "Unable to retrieve Software ID" when retrieving your Software ID.
This issue can be caused by a couple of scenarios:
| If ... | Go to ... |
|---|---|
| Tax Lodgment Manager was working fine but after 2017.0 it is no longer working | Error: "Unauthorised access" in the MYOB Event Log when lodging via PLS |
This is the first time Tax Lodgment Manager has been used.
|
Maintenance > Maintenance Map > Tax > Administration > Utilities >Control Record that your ABN is correct. |
| MYOB software is unable to contact the MYOB PLS server | Configuring your Firewall or Proxy for MYOB AE/AO |
| The install of MYOB recently to enable lodgment manager was not successful. | Run a repair or contact us. |
MYOB INTERNAL STAFF ONLY
Insert PR# 137430681129
If the client is unable to fix the issue by running a repair please check the clients installation
TAT-3664