Errors when opening Excel documents
This support note applies to:
- AO Document Manager (AU)
- AO Document Manager (NZ)
- AE Document Manager (NZ)
- AE Document Manager (AU)
In MYOB Document Manager (DM) when opening Microsoft Excel documents you might get one of the followings errors:
- The document 'C:\users\username\documents\myob\document manager\1_1.xlsm' cannot be opened in this machine. Reason: Exception from HRESULT: 0x800AC472
- DMFile.CreateExcelFooterAndInsertReferenceNumber Exception from HRESULT: 0x800AC472
- Failed to create Excel spreadsheet in c:\users\username\appdata\roaming\document manager\temp 6e30d422-e75c-4ea Reason: Exception from HRESULT: 0X800a03EC
These occur when you initially go to open the MS Excel spreadsheet and DM is trying to insert a reference number into the footer causing a delay in opening the spreadsheet. Then, because of this delay the document then is mistakenly selected twice to be opened in DM.
Run the following 3 steps to clear the error.
MYOB INTERNAL NOTE:
Insert PR# 110586458212