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Menu icons missing in AE Practice Manager

This support note applies to:

  • AE Practice Manager (NZ)
  • AE Practice Manager (AU)
Article ID: 34799

You may find when accessing Practice Manager that some of the menu icons are missing for example, the Timesheet and Debtors icon.

To resolve, run an uninstall and re-install of the client on the affected workstation.

Refer to KB 37087 - Installing and Uninstalling Accountants Enterprise (AE) on a workstation

If the issue persists please call support and quote KB 34799.


SR 12235963711

If KB 37087 does not resolve, you may need to do a 'repair' of the AE PM server install selecting Configure Database during install. 

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