Skip to main content
Skip table of contents

Performing an EPRESET in Accountants Enterprise

This support note applies to:

  • AE System Release (NZ)
  • AE System Release (AU)
  • PMA (NZ)
  • AE MAS (NZ)
  • AE MAS (AU)
  • AE Tax (NZ)
  • AE Assets (AU)
  • AE Assets (NZ)
  • AE Tax (AU)
Article ID: 29432

You may need to run the EPRESET routine when one or more of the following conditions occur:

  • A user shows as logged in System Release even though the user is out of the application. This can be caused by abnormally closing System Release either due to a system crash or by switching off the computer while in the application.
  • "MUL Exceeded" error message.
  • "Core Product MUL Exceeded" error message.
  • "Terminal licence count exceeded" error message.
  • Cannot access a ledger due to it being set to Single User mode. The EPRESET routine will reset all ledgers' Status to All Users.

The EPRESET routine resets all internal counters within the system data file, DS6OP010. As a precaution, we recommend backing up this file prior to executing the EPRESET command just in case the routine fails to complete.

Before you begin, you will need to know where your MYOB program files are located. If you're not sure of this location, Finding the SOL64 or Tax directory can help you locate this directory. The X:\ drive is used as an example throughout this article. 

To create a backup of the DS6OP010 file
  1. Right-click on the Start
    menu and select Run. Alternatively, you can also press the Windows key + R on your keyboard.
  2. In the Open field, type X:\SOL64, where X:\ is the drive letter for your System Release installation.
  3. Right click on DS6OP010.
  4. Select Copy..
  5. From the Edit menu, select Paste.

The "Copy of DS6OP010" file is created in the X:\SOL64 directory.

To run the EPRESET routine

Before running through the steps below, check that all users including the user Vizpost, is logged out of the software. If you have AE Practice Manager, the Phoenix\SR DAL Server must be turned off.

  1. Right-click on the Start
    menu and select Run. Alternatively, you can also press the Windows key + R on your keyboard.
  2. In the Open field, type X:\SOL64\SR EPRESET where X:\ is the drive location of System Release.

    EPRESET must be in UPPERCASE and you must have a space between SR and EPRESET in the above command.

  3. Click OK. The System Services Reset Routine screen appears.

  4. Select Yes, if you are sure all users are logged out.

    If a message box appears asking "Do you wish to clear logged in status for user <USER NAME>? (Do not select Yes if the user is still operating normally)", click Yes to log this user out of System Services. More than one user may be logged into System Services. If so, repeat this step for each user prompt.

The user database is updated and the item count is reset. Once complete, the system exits and returns you to the Windows desktop.  All users can safely log back into System Release.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.