Rescheduling the ASLR and EFTRS reports

For example, if your practice hasn't received the EFT report, you'll see a red indicator in the Tax - Client Search homepage.

1. Go to the Agent Reports homepage and check your last received date to confirm that you haven't received the report.

2. In the Status column of the Agent Reports homepage, look for Error downloading the agent report and click the hyperlink to view the details.
   If the error details show:

• • 'Agent report results have been requested 1450 times with no response'. This means that there has been a long ATO outage.
    To fix the error you'll need to Rescheduling the ASLR and EFTRS reports | ReschedulingtheASLRandEFTRSreports Reschedulingthereport.

  • Authorisation errors, for example SBR.GEN.AUTH.006
    Use the error details to fix the issue and then Rescheduling the ASLR and EFTRS reports | ReschedulingtheASLRandEFTRSreports Reschedulingthereport.

To reschedule the report

1. Select Schedule Report from the Tasks bar or select Agent Reports from the Tax button menu.

2. Select an agent from the drop-down.

3. Select the report you want to reschedule.

4. Click Request/Schedule Report.

5. In the Schedule Agent Report window to reschedule the report, select a different Schedule time and click OK.
   
   

6. Click OK on the Schedule ATO Report window.
   
   

7. We'll update the grid with the scheduled time and a status of Report Requested.

8. Repeat steps 2–6 for all required agents.