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Saving a PDF file instead of printing the file

This support note applies to:

  • AO Classic Tax (AU)
  • AO Classic Practice Management (AU)
  • AO Classic General Ledger (AU)
  • AO Classic (NZ)
Article ID: 33154

In MYOB Accountants Office (AO) when printing to PDF, you may experience the document printing instead of being saved if:

  • the registration needs to be updated
  • you have insufficient rights to the Accountants Office (AO) folder
  • HP PDF Complete is installed. This program is incompatible with Accountants Office printer drivers.

Follow the steps below until you can save the PDF.

To update the registration

See Running the Register.BAT utility file.

To provide full control to the AO folder
  1. Go to C:\Progam Files\.
  2. Right click the Accountants Office folder and select Properties.
    The Accountants Office Properties window appears.
  3. Click the Security tab and highlight the relevant user under Group or user names.

    If the Security tab is not available, contact your IT support.
  4. Select Full control and click OK.

To remove the HP PDF Complete installation
  1. Go to Start > Control Panel > Programs and Features.
    The Programs and Features window appears.
  2. Click the HP PDF Complete application and select Remove.
    The remove wizard appears.
  3. Follow the prompts to uninstall HP PDF Complete. 
If you complete all the steps and you still can't print to PDF, contact MYOB support for further help.
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