Using Add Email function and email standard creates blank email in Outlook

This support note applies to:

• AO Document Manager (AU)
• AO Classic Document Manager (AU)
• AO Classic Document Manager (NZ)
• AO Document Manager (NZ)
• AE Document Manager (NZ)
• AE Document Manager (AU)

In MYOB Document Manager (DM) when using the Add email function and selecting an email standard it results in the email appearing as blank in Microsoft Outlook.

To resolve this issue select standards with Microsoft Word based document types to be inserted into the body of an email message.

For more information, refer to How do I create an email based on an Intranet standard?