Workpapers crashes when adding or opening a custom workpaper
This support note applies to:
- Workpapers (NZ)
- AO Workpapers (AU)
- AE Workpapers (AU)
In MYOB Workpapers 5.4.25, you may experience a timeout error when opening a workpaper period, or that Workpapers crashes when within a period. This occurs when a user adds or opens a customised workpaper template within the workpaper period.
The issue is caused by a table in the custom workpaper not being set correctly.
If you experience this issue, contact MYOB Support by raising a Service Request online and attaching an export of your Workpapers templates from Workpapers Designer. The Support Representative will advise of the affected template to be fixed.
We have addressed this issue in MYOB Client Accounting, version 5.4.26.
For information on submitting a support request online refer to Submitting a support request.
MYOB INTERNAL STAFF ONLY
MYOB Internal Notes:
Insert PR# 151524229840